Terms of Service

twio.uk ( "us", "we" or “our” as the context requires) is a uk based business providing search technologies to plan and book complex travel itineraries online.

twio.uk is not a travel agent and is not responsible for providing, or for setting or controlling the prices applicable to, any of the travel options or products (such as flights or hotels) which you may search for. All such Third Party Travel Products are provided by independent travel agents, airlines, hotels, tour operators or other third parties and are subject to the terms and conditions imposed by those third parties.

The twio.uk website is provided by TWIO LIMITED, a private limited company incorporated and registered in England & Wales with company number 10140143. Our correspondance and registered office address is TWIO LIMITED, 160 Kemp House, City Road, London, EC1 2NX

These Terms

These terms and conditions govern your access to and use of the twio.uk website and, together with our privacy policy, constitute a legal agreement between you and twio.uk. By accessing or otherwise using the twio.uk website, you are confirming that you have read, understood and agreed to these Terms and those of the privacy policy.

We may amend these Terms at any time at our discretion. If these Terms are amended, we shall display the revised terms and conditions on or via the twio.uk website and you will be deemed to have accepted any amendments if you continue using the twio.uk website after the amendments are displayed.

If you do not accept all of these Terms then you should not use the twio.uk website.

Using the twio.uk website

You may only use the twio.uk website in compliance with applicable laws and for legitimate purposes.  In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive licence to download, access and use the twio.uk website for your own personal, non-commercial purposes and for no other purpose.  In particular, we grant such licence to you subject to you agreeing that you shall not:

  • Use the twio.uk website for any purpose that is improper, unlawful, or to post, share or transmit any material that (i) is defamatory, offensive, obscene or otherwise objectionable; (ii) is in breach of confidence or privacy or of any third party’s rights including copyright, trade mark or other intellectual property rights; (iii) is posted, shared or transmitted for the purpose of advertising or promoting yourself or any third party; or (iv) is misleading or misrepresentative as to your identity or which in any way suggests that you are sponsored, affiliated or connected with twio.uk.
  • Use the twio.uk website for any commercial purpose or in any manner which may cause damage to twio.uk or bring twio.uk into disrepute.
  • Disassemble, reverse engineer or otherwise decompile any software, applications, updates or hardware contained in or available via the twio.uk website, except as permitted by law.
  • Copy, distribute, communicate to the public, sell, rent, lend or otherwise use the twio.uk website, or seek to violate or circumvent any security measures employed to prevent or limit your access to or use of the twio.uk website;
  • Use or interfere with the twio.uk website in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.
  • Introduce onto, or transmit via, the twio.uk website any disruptive computer program code, virus, ‘denial of service’ or ‘spam’ attack, worm, Trojan horse, authorisation key, licence control utility or software lock.
  • Remove, alter or replace any notices of authorship, trade marks, business names, logos or other designations of origin on the twio.uk website or pass off or attempt to pass off the twio.uk website as the product of anyone other than twio.uk.
  • Use any automated computer program or application to scan, copy, index, sort or otherwise exploit the twio.uk website.

The twio.uk website is not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via the twio.uk website. We do not knowingly collect personal information from children under 13, and if we learn that we have collected or received personal information from a child under 13, we will delete that information in accordance with our privacy policy.

Sharing information with us

We take your privacy seriously and operate at all times in accordance with applicable data protection laws. You acknowledge that any personally identifiable information which you submit to the twio.uk website may be used by us in accordance with our privacy policy. You agree to ensure that all personally identifiable information you provide to us is accurate and up to date and that you have obtained all consents, licenses or approvals necessary to enable us to use that information in accordance with these Terms and with our privacy policy.

twio.uk's property

Except as set out elsewhere in these Terms, all intellectual property rights including, but not limited to, copyright (including copyright in computer software), patents, trade marks or business names, design rights, database rights, know-how, trade secrets and rights of confidence in the twio.uk website (together, the "Intellectual Property Rights") are owned by or licensed to twio.uk. You acknowledge that by using the twio.uk website, you will not acquire any right, title or interest in or to twio.uk website or in or to the Intellectual Property Rights except for the limited licence to use the twio.uk website granted to you pursuant to these Terms. You further acknowledge that you have no right to have access to any aspect of the twio.uk website in source-code form.

Other people’s property

We respect the intellectual property rights of others. If you have reason to believe that your copyright is being infringed by any content on the twio.uk website, please send a written notification of such infringement to the address stated at the beginning of Terms marked for the attention of our ‘General Counsel’.

Price accuracy and warranty disclaimer

Your use of the twio.uk website is entirely at your own risk.

Although we enforce strict ‘price accuracy’ policies with all partners who provide us with travel data and endeavour to ensure that the content displayed on or via the twio.uk website is up todate and accurate, we cannot guarantee the reliability or accuracy of such content. We provide the twio.uk website on an ‘as is’ basis and expressly disclaim all warranties, conditions and guarantees of any kind, whether express or implied, including but not limited to, the implied warranties of title, non-infringement, merchantability and accuracy, as well as any warranties implied by usage of trade, course of dealing or course of performance.  To the extent permitted by law, we make no representations and do not warrant to you that the twio.uk web site (a) are accurate, complete or up to date; (b) will always be available; (c) will meet your expectations; or (d) are secure or are free from errors, faults, defects, viruses or malware.

Making travel bookings via twio.uk

twio.uk is not a travel agent and is not responsible for providing any travel options displayed via the twio.uk website or for setting or controlling the prices we display. Any Third Party Travel Products which you find and/or book via the twio.uk website are provided by independent travel agents, airlines, hotels, travel operators or other third parties (“Travel Providers”).

twio.uk facilitates your bookings with Travel Providers but is not responsible and has no liability to you in respect of such bookings. The identity of the relevant Travel Provider and the terms and conditions applicable to your booking with them (“Travel Provider Terms”) will be notified to you at the time of booking and you should ensure that you read and fully understand them before completing your booking. The Travel Provider Terms will set out what rights you have against the Travel Provider and will explain their liability to you in the event of anything going wrong. You agree to comply in full with all applicable Travel Provider Terms. You acknowledge that breaching Travel Provider Terms could result in the cancellation of tickets or reservations, revocation of frequent flier miles and other benefits, and additional charges.

Limitations and exclusions of liability

These Terms set out the full extent of twio.uk's obligations and liabilities in respect of the twio.uk website.

twio.uk has no responsibility whatsoever for any arrangements you make with any third party as a result of your use of the twio.uk website (including, without limitation, any Travel Provider). In the event that you encounter any problems with any booking you make or attempt to make via twio.uk, you acknowledge that you should resolve that issue with the relevant Travel Provider and that your sole remedy in such circumstances, including any refund, lies with the relevant Travel Provider and not with twio.uk.  Where the twio.uk Services and/or twio.uk Platforms contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

To the maximum extent permitted by law, we (together with our officers, directors, employees, representatives, affiliates, providers and third parties) do not accept any liability for (a) any inaccuracies or omissions in the content displayed on or via the twio.uk website; or (b) any act of god, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or damage of any kind (including, without limitation, lost profits or lost savings), whether based in contract, tort (including negligence), strict liability or otherwise, incurred by you arising out of or in connection with your access to, use of, or inability to access or use, the twio.uk Services and/or twio.uk Platforms or any content contained provided therein.

Subject to these Terms and to the extent permitted by law, our maximum aggregate liability to you arising out of or in connection with these Terms or your access to, use of, or inability to access or use, the twio.uk website shall be limited to the sum of £100 (one hundred pounds Sterling).

Nothing in these Terms shall limit or exclude (a) our liability in respect of death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation; (b) any other liability that cannot be excluded by law; or (c) your statutory rights.

Your liability to us

Subject to these Terms, you will be responsible and liable to usfor all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us or our group, and each of our officers, directors, employees and agents, arising out of, or in any way connected with,your use of the twio.uk website or breach of these Terms.

General provisions

You acknowledge that your unauthorised use of the twio.uk website may result in irreparable damage and injury to twio.uk and/or its affiliates or licensors for which money damages would be inadequate. Consequently, in the event of such unauthorised use, we and our affiliates and/or licensors (as applicable) shall have the right, in addition to any other legal remedies available, to seek an immediate injunction against you prohibiting any further use of the twio.uk website.

The invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the validity or enforceability of the remaining provisions (in whole or part). The whole or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed deleted from these Terms.

These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any third party without our prior written consent.

These Terms represent the entire agreement between us and you and supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of the twio.uk website.

We will act promptly to any indications of User Content that is in breach of these Terms. Where you know of or suspect any illegal activities, or know of or suspect that works belonging to you have been infringed, please write to us at the address provided below marked for the attention of our ‘General Counsel’.

Any failure by us to enforce any of these Terms shall not be considered to be a waiver of them or the right to subsequently enforce any of these Terms.

A person who is not a party to these Terms shall have no right to enforce any provision of these Terms.

Irrespective of the country from which you access or use the twio.uk website, to the extent permitted by law these Terms and your use of the twio.uk website shall be governed in accordance with the laws of England and Wales and you are deemed to have submitted to the non-exclusive jurisdiction of the courts of England and Wales to resolve any disputes which may arise hereunder.

Contact us

If you require further information about twio.uk or have any suggestions concerning how to improve the twio.uk website, please contact us at [email protected]. Alternatively, you can write to us at 160 Kemp House, City Road, London, EC1 2NX marked for the attention of our ‘General Counsel’.